Gear reliability is not optional – it is our principle. We make products for those who keep moving when the rain starts, the wind picks up, and fatigue puts their character to the test. PROTECTOR® is one of the few Ukrainian manufacturers of hosiery products that offers a 90-day warranty on its own products.
The warranty protects you against manufacturing defects. And unworn, non-defective items can be returned or exchanged – no questions asked and no fees.
Exchanges and returns within 14 days
To return or exchange a non-defective item, let us know your decision within 14 calendar days of receiving it. This option applies only to purchases made on protector.ua and complements the warranty rather than replacing it.
We will exchange an unworn item for a different size if it is in stock. If the size you need is not available, we will refund your money. If you exchange it for a more expensive item, you pay the price difference. If you choose a cheaper one, we will refund the difference to you.
Requirements for non-defective items
For exchange or return, we accept only clean, dry items that are free of foreign odors, complete, and in their original packaging.
Items must also keep their marketable appearance and be unwashed, with no signs of use, soiling, or damage caused by the buyer. You may open the packaging and inspect the item – this does not affect your right to an exchange or return.
Be sure to keep the original packaging and your proof of purchase.
For hygiene reasons, any sock product that has been worn even once after purchase cannot be exchanged or returned as a non-defective item, even if there are no signs of wear. This does not limit your right to file a claim for a manufacturing defect.
How to return or exchange an item
- Fill out the form at the bottom of this page and enter your order number. If you can’t find it, a receipt or proof of payment will do.
- A manager will then contact you, arrange the return or exchange, and provide all the details for shipping.
- Ship the item via Nova Poshta. You can also exchange it in person at the PROTECTOR® store in Kyiv – just arrange your visit in advance.
- For refund timing, see the "Refunds" section.
What you need for a return
Just fill out the form – there is no need to print an application or send a separate paper form.
No fees
We do not charge any fees for returns or exchanges and do not deduct any amount from the price of the item. Paying or refunding the price difference when you exchange an item for one with a different price is not a fee.
Shipping costs
PROTECTOR® always pays for return shipping, regardless of the reason.
If you have already shipped the item at your own expense, just keep the receipt, and we will reimburse the shipping cost. We also ship the new item in an exchange at our expense.
We refund the cost of the original delivery only if the item is returned because of a manufacturing defect or an error on our part.
Refunds
We refund your money on the day the purchase is canceled. If a transfer is not possible that day, we will agree on another timeframe with you – within 7 calendar days at the latest.
If you paid by card on the website, the money will be returned to the same account. In all other cases, specify in the form where to transfer it.
90-day warranty
Only premium raw materials, years of expertise in making functional socks, compression knee socks, and calf sleeves, our own unique designs, and two-stage quality control – all of this ensures the outstanding quality of every product we make. That’s why we provide a 90-calendar-day warranty on our own products from the date of receipt of the goods.
The warranty covers only manufacturer defects and applies exclusively to items purchased on protector.ua. If the item’s price has gone up by the time of a warranty replacement, you do not need to pay the difference. After a replacement, the warranty period for the new item starts over.
Follow the care instructions on the packaging – your eligibility for warranty service depends on it.
When the warranty does not apply
Warranty service is not provided:
- for items purchased from other stores or third parties;
- for defects caused by failure to follow the care instructions;
- for damage caused after receipt by external mechanical or chemical impact for which PROTECTOR® is not responsible;
- for the consequences of self-repair or other interference by the buyer or third parties;
- after the warranty period has expired;
- outside the Ukraine-controlled territories;
- for discounted items (second-grade items).
How to report a defect
If your case is covered by the warranty terms, describe the defect in the form below. We will review your claim even without the original packaging.
Please report any visible defects, as well as any discrepancies in quantity, product type, or set contents, right when you receive your order. Hidden defects caused by the manufacturer may be reported at any time during the warranty period (90 calendar days).
If a defect caused by the manufacturer is found, we guarantee a refund or a replacement with a new item within the Ukraine-controlled territories – at our expense.
By purchasing products from the PROTECTOR® online store, you agree to these exchange, return, and warranty terms, the user agreement, and the product care rules.
Exchanges, returns, and the warranty are intended for retail buyers – individuals who purchase products on protector.ua for personal needs not directly related to business activities or employment duties.
They do not apply to wholesale purchases, purchases for resale, or orders placed by legal entities and sole proprietors for their business activities. Such orders are governed by the relevant contract.